Shipping Policy

At SR Production House, we are committed to delivering exceptional value and service to our customers worldwide. We are proud to offer international shipping services to over 200 countries and islands. As we continue to expand our reach, our mission is to exceed your expectations and ensure your satisfaction across the globe.

Shipping Methods:

  • China Warehouse: Products dispatched from our China warehouse typically utilize ePacket or EMS, depending on the size and weight of the product.
  • US Warehouse: We rely on USPS as our primary courier for items shipped from our US location. Please note that packages exceeding 100cm in size will be shipped by sea, which may extend the delivery time to approximately 45 days.
  • Customized Products: If you order customized products (such as personalized items from our Beauty & Personal Care, Clothing, or Home & Kitchen categories), an additional processing period of up to 10 days may be required before shipping.

Worldwide Shipping:

We are thrilled to offer free shipping to over 200 countries. If we are unable to service your location, you will be notified promptly.

Estimated Shipping Duration:

  • United States: 7-20 Business Days
  • Canada, Europe: 10-20 Business Days
  • Australia, New Zealand: 10-30 Business Days
  • Central & South America: 15-30 Business Days
  • Asia: 10-20 Business Days
  • Africa: 15-45 Business Days

Tracking:

Once your order is dispatched, you will receive a tracking number via email. Please contact us if you do not receive it within 15 days of your order. Please allow 2-5 business days for certain shipping carriers to update their tracking systems.

Packaging:

To optimize logistics, items within the same order may be shipped separately.

Lost Packages:

If your package has not arrived within 90 days from the shipping date, it will be considered lost. Please reach out to us for further assistance.

Special Shipping for Larger Items:

Delivery may be extended for products such as large furniture or bulky automotive items. Shipping for such items might take between 25-90 days. If you require faster shipping, please contact us for a quotation, and we will arrange a quicker transportation option for your order.

Order Cancellation:

You have the freedom to cancel your order before it is shipped. Once payment is received, any cancellations or modifications should be made within 12 hours. Once shipping has been initiated, cancellations are no longer possible.

Refunds & Returns:

We are committed to ensuring your satisfaction. Refunds or reshipments are available if:

  • Your order exceeds the guaranteed delivery time frame (taking into account processing time: 2-15 days for standard products and up to 20 days for customized items).
  • You receive an incorrect item.

We cannot process refunds if:

  • The non-arrival is due to factors within your control (e.g., incorrect shipping details).
  • Delivery delays arise due to circumstances beyond our control (such as customs delays or natural disasters).
  • Other exceptional circumstances that are outside of our website's control.

Refund Process:

To request a refund, please ensure it is done within 30 days after the expiration of the guaranteed delivery window. Upon approval, refunds will be processed to your original payment method within 14 days.

Thank you for choosing SR Production House. We truly appreciate your trust and patience, and we are here to provide you with quality products in categories like Beauty & Personal Care, Home & Kitchen, Health & Household, Toys & Games, Clothing, Shoes & Jewelry, Automotive, and many more!